Frequently asked questions

Ask away...

Get to know your Mac and iDevice better with these answers to some of the most common questions.

Can't find the answer you're after, or need more details or support? Contact us and we'll be happy to help.

Q. I'm considering making the switch to a Mac. Anything I should know before I decide if it's for me?

A. Lots of people thinking about switching to a Mac worry that the applications and files they use most on their PC won't be available to Mac users. Let's dispel that myth right now! With over 30,000 Apps for Mac users and close to 2.7 million iPad & iPhone Apps, there's almost certainly the same Applications available to use.

macOS - the operating system Macs use - comes with built-in support for viewing and/or editing some of the most common file types. If it's not built in, it'll likely be available in the App Store though!

You can also preview, edit and collaborate on Word, Excel and PowerPoint files created in Microsoft Office. Apple's iWork suite of Apps have even greater integration with these programs allowing you the freedom to edit, add and update - even whilst you're on the move!

Switching to a Mac doesn’t mean you have to stop using your fantastic printer or those speakers you forked out £100’s on! Apple's proprietary 'Airplay' system can utilise the power of your speakers to share your music playlists, however dodgy, at your next party! You can also print directly from your Mac straight to your printer without connecting the two together. There's almost always a way!

Q. Do Macs get viruses?

A. Yes – It is possible. But a Mac isn’t susceptible to the numerous viruses plaguing the Microsoft Windows platform. That’s thanks to strict guidelines at Apple. Macs can get a virus if the user invites it in, but most viruses are written as executable files (known as .exe). Macs cannot use these files. They are specific to a PC. Macs will install .dmg files (disk image files) instead. macOS (Mac’s operating system) keeps you safe, with little or no work on your part.

When a potential security threat arises, Apple responds quickly by providing software updates and security enhancements your system can download automatically. As it's a rarity, you’re not constantly worrying about whether that last Application you installed is doing more harm than good.

Q. If a Mac, iPad and iPhone "just works" out of the box, why do I need CoreMac Solutions?

A. We'll help out in a number of ways. We're specialists in installing your new Mac in the comfort of your own home, getting it set up to your exact liking and we'll walk you through the basics of using a Mac for the first time. Macs and iDevices are designed to work in tandem and we'll help you keep abreast of calendars, contacts and more across multiple devices. If you drop your iDevice (and let's face it, who hasn't!) we provide front screen, LCD and 'home button' replacements. You use them often, out and about and around the home or office. With everyday wear and tear and the occasional 'butter fingers' drop or fumble, your device needs some TLC. And who better to do that for you than CoreMac Solutions? If you're new to iPads or iPhones we'll help you set up your iDevice the way you want it and talk you through how to use it, as well as seamlessly adding the settings to link up the peripherals you need like printers, the fabulous Apple TV and more.

We help you make the most of your Mac and iDevice, so turn to us when you want to begin your Apple journey. We're on hand for all sorts of troubleshooting in those rare instances when your Mac or iDevice goes wrong.

Q. How much will it cost to use CoreMac Solutions?

A. Our list of charges are set out clearly under the Services section.

Q. What training do you offer?

A. We can provide a range of training to suit your needs. Whether it’s a beginners guide on the basics of your Mac, or a ‘walk-through’ of the stock applications such as iTunes, Photos and GarageBand, we’ll be-on hand. We're also happy to discuss any other specific training requirements you may have.

Q. What are the most common problems you troubleshoot on Macs?

A. Mac problems are almost an oxymoron? Almost. While technical glitches are thankfully uncommon on the macOS platform, things can go wrong from time to time. We're on hand to tackle the repeat offenders, including:

  1. Connection issues
  2. iCloud syncing
  3. Wi-Fi access problems
  4. Issues arising from software updates

If you've a question you think should be answered here, contact us .